Terms of Service


Introduction
Welcome to Sustainify, an eco-friendly marketplace that connects conscientious consumers with suppliers from China and the United States. Our platform is registered in Israel and caters to customers in Canada and Australia, maintaining a virtual presence in the U.S.

User Agreement
By accessing or using the Sustainify platform, you affirm your understanding and agreement to comply with these Terms of Service. Your continued use of our website signifies your acceptance of these terms.

User Obligations
- Account Creation: Users must provide accurate and complete information when creating an account. Failure to maintain the integrity of your information may result in account suspension.
- Compliance: Users must adhere to all local, state, national, and international laws and regulations applicable to their use of our service.

Product Information
- Disclaimers: Sustainify acts solely as a facilitator, connecting consumers with third-party suppliers. We do not manufacture or hold inventory of the products offered. All products are subject to the terms and conditions of their respective suppliers.

Order Process
- Order Placement: Orders are initiated through our Shopify platform and confirmed via email. Order acceptance is contingent upon product availability and successful payment processing.

Payment Terms
- Payment Methods: We accept credit/debit cards and digital payment services. All prices are in USD and may change without prior notification.

Shipping and Delivery
- China Shipments: Estimated delivery ranges between 8-20 business days.
- US Shipments: Estimated delivery ranges between 4-6 business days. Delivery times are estimates and may vary due to factors beyond our control.

Returns and Refunds
- China Returns: Eligible for return within 90 days of receipt.
- US Returns: Eligible for return within 30 days of receipt. Returns must be in original condition and packaging, accompanied by proof of purchase.

Liability Limitations
- Platform Usage: Sustainify disclaims liability for indirect damages. Shopify ensures the security and compliance of our platform.
- Product Issues: Suppliers are responsible for product quality and compliance within legal allowances.

Governing Law
These terms shall be governed and construed in accordance with the laws of the State of Israel, and any disputes shall be resolved under Israeli jurisdiction.

ADA Compliance
Sustainify is committed to ensuring accessibility for all users, including those with disabilities. Our website complies with the Americans with Disabilities Act (ADA) by incorporating screen reader compatibility, keyboard navigation, and other accessibility features.